Shipping & TAT

How long is TAT (turn around time) for preorders?

21-28 business days.

How long is TAT (turn around time) for RTS (ready to ship) or tumbler cup orders?

5-7 business days.

Do you offer free shipping?

Yes! We offer free US shipping on all orders over $150.

Where are your products shipped from?

Houston, TX.

Can you ship internationally?

Yes! We ship both domestically within the United States and internationally.

Orders, Payments & Returns

Why did I only receive part of my order?

Don't worry, it's on its way! While we do our best to ship all orders in one package, there are times when orders will ship at different times.

How can I pay for my order?

We currently accept Paypal, additionally we accept payments via Sezzle and Klarna.

Can I cancel or change my order?

We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders.

Can I exchange my order?

Do to the nature of the products, we do not offer exchanges at this time.

What is the status of my order?

We will email you as items in your order ship, or if there are updates on the status of your order. Can't find the email? Click here

What do I do if my order is damaged? OR If received the wrong goods, what do I do?

We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund.